1. About these terms
These terms apply to your use of this website and to the after-hours answering service offered by Bryant Investor Group LLC dba After Hours Answer Desk ("we", "us"). Signing up for the service also requires a written service agreement and the written summary we send before you sign.
2. The service
After Hours Answer Desk is an after-hours telephone answering service for HVAC companies. For the hours you choose, your business line forwards to us. An AI voice assistant answers as your company, takes the caller's details and appointment requests, and follows your instructions. Calls you define as urgent are sent right away to your on-call contact, and you receive a summary of every call.
3. It is an AI, and calls are recorded
Our assistant tells callers it is an AI assistant and that the call may be recorded. It never claims to be a person. Recordings and transcripts are processed by our providers, including Twilio and ElevenLabs, as described in our Privacy Policy. You are responsible for making sure that recording calls to your business line is permitted where your callers are.
4. Not an emergency service
We are an answering service, not an emergency or 911 service. If a caller describes a hazard such as a gas smell, smoke or carbon monoxide, the assistant tells them to contact 911 or their gas utility. We do not diagnose equipment, take payments or card numbers, or quote prices or arrival times beyond what you have told the assistant.
5. Setup and approval
We hold a setup call to learn your hours, service area, greeting, questions, urgent-call rules and on-call contacts. We run a test call, and the assistant does not answer live calls for your company until you approve it. You are responsible for setting up call forwarding and keeping your on-call contact details current.
6. Pricing and billing
- $49 one-time setup.
- $199/mo for months 1–2 (2-month minimum, $447 total including the $49 setup).
- Then $325/mo month to month, cancel anytime after the minimum.
- 300 minutes included each month. Additional minutes are quoted in the written summary we send before you sign up.
We email a written summary with full pricing before you agree to anything, and nothing is charged until you have reviewed it.
$49 setup, $199/mo for months 1–2 (2-month minimum, $447 total), then $325/mo month to month, cancel anytime after the minimum.
- The setup fee is charged at signup.
- Monthly fees are billed monthly in advance, by card on file or by an invoice payment link we email you.
- Prices do not include taxes. If sales or other taxes apply, we add them to your invoice.
7. Cancelling
You can cancel anytime after the 2-month minimum. Just call (559) 738-3306 or email roy@afterhoursanswerdesk.com.
- Cancellation after the minimum takes effect at the end of the paid month. We do not refund partial months.
- The setup fee is non-refundable once onboarding has started.
8. No promises about results
This is an answering service. We do not promise any number of calls, jobs, bookings or revenue.
9. Calls and texts from us
If you check the optional consent box on our form, you agree to calls and texts from After Hours Answer Desk at the number you provided, including AI and prerecorded calls. Agreeing is not a condition of purchase. Message and data rates may apply. You can opt out any time by replying STOP to a text or pressing 9 during a call.
10. Using this website
Please use this website lawfully and only to learn about or ask us about our service. Please do not submit information that is false or that belongs to someone else.
11. Limits on our responsibility
- We work hard to answer every call, but phone, internet and AI services can fail or make mistakes. The service is provided "as is" to the extent the law allows.
- We are not a 911 or emergency service, and we do not guarantee any number of jobs, bookings or revenue.
- Our total liability to you for anything connected to the service is limited to the fees you paid us in the 3 months before the problem arose.
- We are not liable for indirect losses, such as lost profits or lost business.
- These limits apply as far as the law allows. They do not limit anything the law does not let us limit.
12. Governing law
These terms are governed by California law. Any dispute will be handled in the courts of Tulare County, California.
13. Changes
We may update these terms. We will post the new version here with its date.
14. Contact
Call (559) 738-3306 or email roy@afterhoursanswerdesk.com. Bryant Investor Group LLC dba After Hours Answer Desk, 4216 S Mooney Blvd, PMB 353, Visalia, CA 93277-9306.
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