1. Who we are
After Hours Answer Desk is a business name of Bryant Investor Group LLC ("we", "us"). We run an AI after-hours answering service for HVAC companies. It answers calls, takes appointment requests, and sends urgent messages to a company's on-call contact. This policy explains what information we collect and how we use it.
Phone: (559) 738-3306. Email: roy@afterhoursanswerdesk.com. Mailing address: 4216 S Mooney Blvd, PMB 353, Visalia, CA 93277-9306.
2. Information we collect
From our website form: your name, company, phone number, email address, city and state, any message you write, and whether you checked the optional consent box. When you submit the form, we also keep a record of your consent choice: the date and time, your IP address, the page address, your browser details, and the exact wording and version shown to you.
From calls: the audio of the call, a written transcript, the caller's phone number, the date and time, and what the caller tells our assistant, such as their name, service address, callback number, what is wrong, and how urgent it is.
3. This is an AI, and calls are recorded
Our assistant is artificial intelligence, and it says so at the start of every call. Calls may be recorded, and callers are told at the beginning. Recordings and transcripts are processed by our service providers.
4. How we use information
- To answer calls, take messages and appointment requests, and send urgent messages and call summaries to the HVAC company the call is for.
- To respond to demo requests and questions, and to follow up with you.
- To keep records of consent and opt-outs.
- To improve, test and secure our service, and to meet legal obligations.
5. Who we share it with
We use trusted service providers to run the service, including Twilio (telephone calls and recording) and ElevenLabs (the AI voice assistant), along with our customer-records and email tools. They process information for us. When we answer a call for an HVAC company, we give that company the call details, summary and recording. We may also share information if the law requires it.
We do not sell your personal information or your callers' information, and we do not share it for advertising.
6. Calls and texts, and how to opt out
If you check the optional consent box on our form, you agree that After Hours Answer Desk may call and text you at the number you provided, including with automated dialing technology, an AI-generated voice and prerecorded messages. Agreeing is not a condition of purchase, and message and data rates may apply.
You can opt out at any time. Reply STOP to a text, or press 9 during a call. You can also call (559) 738-3306 and ask to be removed. We remove you promptly from every channel.
7. How long we keep information
Call recordings and transcripts: kept for 12 months, then deleted. Our business customers can ask us to delete their recordings and transcripts sooner.
- Website form details: kept while we are in touch with you and for up to 24 months after, then deleted.
- Consent and opt-out records: kept for about 4 years, so we can show what you agreed to and honor your opt-out.
We may keep something longer if the law requires it or if it is needed to resolve a dispute.
8. Security
We take reasonable steps to protect information, including limiting who can access it. No system is perfectly secure, so we cannot guarantee absolute security.
9. Your California privacy rights
If you live in California, you may have these rights under California privacy law. Some of them depend on whether the law applies to our business. We follow these practices either way.
- Know and access: ask what personal information we hold about you and get a copy.
- Delete: ask us to delete personal information we collected from you, with some exceptions, such as records we must keep by law.
- Correct: ask us to fix information that is wrong.
- No sale or sharing: we do not sell your personal information or share it for cross-context advertising, so there is nothing to opt out of. We do not use or disclose sensitive personal information beyond running the service.
- No retaliation: we will not treat you worse for using these rights.
To make a request, call (559) 738-3306 or email roy@afterhoursanswerdesk.com. We may ask a few questions to confirm it is you, and we aim to reply within 45 days. You can also use an authorized agent. If your call was handled for one of our HVAC customers, that company decides how the call information is used, and we may pass your request to them.
10. Children
Our service is for businesses and is not directed to children.
11. Changes to this policy
We may update this policy. We will post the new version here with its date.
12. Contact
Questions? Call (559) 738-3306 or email roy@afterhoursanswerdesk.com. Bryant Investor Group LLC dba After Hours Answer Desk, 4216 S Mooney Blvd, PMB 353, Visalia, CA 93277-9306.
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